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FAQ

How can I contact you about my order, or for other questions? 

 

DM us on instagram @bubblegumthebrand, or send us an email to bubblegumthebrand@gmail.com

We will reply to you within 24 hours. 

Where do you ship from?

All orders are shipped from our office in Arizona, USA

I just placed an order, how soon will It ship?

We aim for all packages to go out within 2-4 days; but sometimes (rarely) it can take up to 7 days depending on the product! 

Can I cancel my order?

Your order is transferred over to our shipper directly after It is placed, there will be no refunds or cancellations accepted, no matter the reason. 

What is your return policy?

No exchanges or returns for lingerie/swimwear per sanitation standards.

In the rare case that a wrong item/size was sent accidentally, or an item is found to be broken/faulty then the item can be exchanged only! Once we supply you with a prepaid return label, you have 5 days to drop It off at the post. If 5 days have passed without the label being scanned in, the return will be invalid

The buyer must send us an email or DM on instagram no later than 3 days after their orders tracking shows the package as delivered to process a return. 

 The item I want is sold out, will It ever be back in stock?

If an item is still on our page, that means we plan on restocking soon! Be sure to sign up for an email restock alert on the item page so that you're notified and don't miss out upon its return

Do you carry plus sizes?

You can place an order with custom plus sizing up to XXXXL on any of the items we design and manufacture ourselves. To do this, simply send us a DM on instagram 

 Do you ship to my country?

We ship worldwide

I haven't received my package but It shows delivered, what do I do?

Your tracking is our receipt, once It shows delivered to your address that is our proof of delivery. If you have any issues, you'll need to contact your local post office. 

My order was returned to sender, what can i do? 

We print labels directly off the website, if your order is returned to sender we can reship once to a new address with no extra charge, no refunds will be given for packages with incorrect addresses

 

Do you offer wholesale?

Absolutely not.

What size should I choose?

Sizing is as follows, unless otherwise stated on the item listing

small-US sizes 0-5

medium-US sizes 6-9

large-US sizes 10-13

 

How should i wash my bikini? 
Only hand washing is always recommended, especially if they are rhinestones or shiny fabric. 

How are packages shipped?

USPS first class mail with tracking

For australian orders, UPS express

Can you rush ship my order?

We try to ship all packages out super quickly but if you need a priority mail service, you must contact us BEFORE placing your order so we can make sure it's possible for your item. Extra shipping costs will apply.  

 

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